1. Interpretation and definitions
Account means a profile created to access FishMem. Personal Data means information relating to an identified or identifiable person. Service means the hosted memory APIs, dashboard, billing, documentation, and related workflows we provide. Usage Data means information collected automatically, such as IP address, browser type, pages visited, request metadata, and device data.
2. Information you provide
We collect information you provide directly, including email address, name or username, optional profile information, support messages, billing details handled by payment providers, memory API inputs, metadata, workspace settings, comments, and any personal information contained in content you submit.
3. Usage data
When you visit or use FishMem, we may collect IP address, browser type and version, operating system, pages visited, time and date of visit, time spent on pages, request logs, API key metadata, memory operation status, credit usage, error logs, cookies, and similar technologies needed to operate and secure the service.
4. Information from third parties
If you sign in through a third-party service such as Google, we may receive your name, email address, profile picture, account identifier, and related authentication information according to that provider's settings. Payment providers may send us billing metadata, payment status, receipts, and fraud or dispute signals.
5. How we use information
We use information to provide, maintain, and improve FishMem; authenticate users; manage accounts and workspaces; create and rotate API keys; meter credits; process billing; send transactional messages; provide support; analyze usage trends; detect abuse; debug failures; improve reliability; enforce terms; and comply with legal obligations.
6. AI-specific practices
Memory API inputs, extracted memories, metadata, task logs, and provider responses may be processed for moderation, debugging, billing, safety review, abuse prevention, and service quality. We may use anonymized or aggregated usage data to improve the service. We do not use identifiable personal content for public model training unless you explicitly opt in.
7. Sharing information
We do not sell personal data. We may share information with service providers that help us run FishMem, including payment processors, cloud hosting, storage, analytics, security, email, support, and model infrastructure providers. We may also share information for legal reasons, business transfers, safety, fraud prevention, or with your consent.
8. Retention
We retain personal data only as long as necessary for the purposes described in this policy or as required by law. Account data is retained while your account is active and for a reasonable period afterward. API logs, memory records, and aggregate usage may be retained for operations, billing, security, and compliance. Submitted content may be retained as needed to provide the service, investigate failures, enforce policies, or meet legal obligations.
9. Security
We use reasonable technical and organizational safeguards to protect personal data. Requests use HTTPS, credentials are scoped, API keys are masked after creation, and billing data is handled through payment providers. No method of transmission or storage is completely secure, and you are responsible for keeping account credentials and API keys confidential.
10. Your choices
You may request access, correction, deletion, export, or restriction of eligible personal data by contacting support@fishmem.com. You may opt out of promotional messages where available. Some operational, security, billing, and legal notices may still be sent because they are required to provide the service.
11. Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised last updated date. Significant changes may be notified by email or in-service notice.
12. Contact
Questions about privacy can be sent to support@fishmem.com.